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FAQ
Everything you need to know—fit, fabric, shipping, and returns.
We want you to love the way your shirt fits and feels. If it’s not the first T-shirt you reach for in your closet, send it back — no hard feelings.
Our Promise
If your shirt doesn’t fit the way you want or isn’t exactly what you expected, you may return it for a full refund (minus shipping), no questions asked.
Eligibility for Returns
To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Be in original packaging
- Have all original tags and labels attached
- Be returned in resalable condition
Returns that do not meet these requirements may not be accepted.
Return Window
Returns must be initiated within 30 days of delivery.
How to Start a Return
- Contact our support team to request a return.
- We will email you a prepaid return shipping label at no charge.
- Pack your item securely in its original packaging and attach the label.
- Drop it off with the carrier.
Refunds
Once your return is received and inspected:
- You will receive a refund to your original payment method
- Original shipping costs are non-refundable
- A $5 restocking fee will be deducted from your refund
Refunds are typically processed within 5–7 business days.
Exchanges
If you’d like a different size or color, simply note it when you request your return. We’ll be happy to help you find the right fit.
Why We Do This
Fit matters. Comfort matters. Confidence matters.
If our shirt isn’t delivering on that for you, we want to make it right.
If you have any questions, please contact us at elclothingcorp@gmail.com.
We process and ship all orders within 1–2 business days.
Once your order ships, delivery typically takes:
- Canada & USA: 3–7 business days
- International: 7–14 business days
You’ll receive a tracking number as soon as your order is on the way.
Please note: Delivery times may vary during holidays, high-volume periods, or due to carrier delays outside our control.
Our goal is simple — get your shirt to you as quickly and reliably as possible.
Can I change or cancel my order?
Orders are processed quickly. If you need to make a change, contact us within 12 hours of placing your order and we’ll do our best to help.
Our shirts are designed with a tailored fit - structured through the shoulders and chest, relaxed where it matters.
Should I size up or down?
Order your usual size for a confident, tailored fit. Size up if you prefer extra room.
Do you have a size chart?
Yes. Please refer to our size guide on each product page.
What if it doesn’t fit me?
If it’s not the first shirt you reach for, return it. We offer easy returns with free return shipping.
How should I wash my shirt?
- Machine wash cold
- Wash with like colors
- Hang dry or tumble dry low
- Do not bleach
Can I put it in the dryer?
Yes, on low heat. For best longevity, air dry.
What fabric do you use?
We use premium Supima cotton for superior softness, durability, and shape retention.
Will the shirt shrink?
Minimal shrinkage when washed according to care instructions.
Will it lose its shape over time?
No. Our fabric is engineered to hold its structure wash after wash.
Where are your shirts made?
Designed in Canada. Manufactured in India
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